FREQUENTLY ASKED QUESTIONS
As a company, there are all kinds of risks you can expect to face; identity theft, viruses, crypto-lockers, targeted and tailored attacks using 0-day exploits, or a simple security patch missing…

Through IT security monitoring, it is possible to better detect those threats and react accordingly, even with limited security staff or budget.

Hacknowledge is a Swiss security monitoring solution that aims at helping you identify and remove those IT security threats while leveraging your existing security solutions

We do not pretend to make you hack-proof but our solution will definitely help you reduce your risk exposure and comply with laws and regulations through improved diligence

Hacknowledge is usually quick and easy to implement (from a few days to a few weeks).

We will start by looking at your existing logs and security devices and we will decide together :

  • where to setup our sensors
  • how many sensors you need
  • what (interesting) existing logs you already have
  • type of alerts you want
  • content of reports

The price will depend on the following criteria :

  • Volume of logs (EPS)
  • Number of sensors
  • Alerting (8×5 or 24×7)
  • options

There will be a one-time setup fee (CAPEX) + a flat-commitment yearly fee (OPEX) including everything (managed service, maintenance, alerts, updates, reports…)

Please contact us for a quote

We can collect logs from virtually any platform

Our collectors can read : syslog, flat-files, email,…

This includes, among others :

  • Operating systems : Windows, Linux, Sun,..
  • Security devices : Firewall, Proxies, Sandboxing solutions, IPS,…
  • Endpoint solutions : Antivirus, HIPS
  • Network equipments : Switches, routers,..
  • ..

Our sensors will not block any traffic as they are mainly passive

Our sensors are :

  • Collecting logs
  • Monitoring your network trafic (through a port span or tap)
  • Listening to specific network requests

Hacknowledge is a Swiss company.

Our datacenter and office are in Switzerland (Lausanne Region).

Your data will stay in Switzerland

Feel free to contact us if you would like to pay us a visit.

Yes.  We offer both options.
We do not need to connect to the sensors.  The sensors will reach Hacknowledge using 2 specific ports.  We are able to use any exiting proxy you may have.
No.

Contrary to other SOC vendors, we do not need all your logs.

This is however something we can propose (if you need to outsource/export your logs for compliance reason).

Our sensors will filter the logs that can be interesting to identify a security breach.

YES and NO.

YES : we could be used as SIEM (if you want to send us all your logs)

NO : However, we are much more than just a SIEM, we are a full managed service, we can work in conjunction with your existing SIEM.

Yes, we will provide you with professional advice to help you mitigate the threat.

Top Questions

NEED IMMEDIATE ASSISTANCE?

Contact us for pre and post incident response services.  We understand your situation and are here to help.
Call Us
+41 21 519 05 01 (Switzerland)
(833) 777-8700 (United States)
We’re here to answer your questions during regular business hours.
E-mail Us
support_ch@hacknowledge.com
support_us@hacknowledge.com
Send us an e-mail inquiry and we’ll get back to you as soon as possible.
Technical Support
Technical support service levels will vary depending on your service plan. Please contact your Hacknowledge representative for further details or feel free to call us during regular business hours or send us an e-mail.
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